Kunal Kathuria, Vice President, Mid Michigan Medical Billing Service, Inc.
Revenue Cycle Management can be a strenuous task of various administrative and clinical functions, such as credentialing, coding, and accounts receivable, to name a few. Even the slightest of error in any area of the process could lead to major losses in revenue for private practice physicians and facilities alike. The key to maximizing revenues is the ability to dedicate significant staff to complete, maintain, and monitor these tasks. That alone can pose a challenge to any practice. Setting up dedicated departments to handle each task can significantly increase overhead costs, while also requiring healthcare providers to dedicate considerable amounts of time to processes not central to their expertise. These reasons have created a demand for service providers that offer practical solutions.
To this end, Mid Michigan Medical Billing Service, Inc. positions itself as a one-stop RCM solutions service vendor for healthcare providers. It is a truly full-spectrum revenue cycle management company that handles the entire lifecycle of a patient account, from creation to payment, at one competitive rate. This means that the company provides features such as consultation, credentialing, coding, and collection at one competitive rate, unlike other options in the market that charge additional costs for each service performed. Mid Michigan, in essence, allows healthcare providers to treat patients while maximizing their revenue.
Mid Michigan further recognizes that not all healthcare providers are the same, and each provider has unique requirements and functions that affect their revenue cycle management. Therefore, the company follows a comprehensive three-step process that delivers each of its clients a tailor-made solution and the best service possible. They begin with performing a thorough review of the provider’s current practices, including, but not limited to, coding, billing, front-end collections, front desk practices, and credentialing. Mid Michigan then sets out to analyze the efficiency and effectiveness of each of these practices, looking at key performance indicators that affect the provider’s revenues.
Our unique selling proposition is our flexibility, customer-centric approach, and our belief in going the extra mile for our clients
After a comprehensive review is completed, Mid Michigan begins to customize its services to the specific needs of the practice to improve efficiency, and ultimately, increase practice revenue. These are then implemented into the day to day functions of the practice and are continuously monitored for adjustments that may be needed to achieve maximum success.
To give an example, Mid Michigan Medical Billing Service assisted a large healthcare practice struggling with huge amounts of account receivables, low reimbursements and a high attrition rate. We conducted a thorough practice performance assessment including coding audits and a thorough review of provider credentialing, identified trends, potential issues and offered a tailor made solution to the practice. We maximized the billing process for faster turnaround times and alleviated several billing bottlenecks found during our discovery process. With great execution and re-designing of the processes, the client enjoyed faster reimbursements, increased revenues with lower overhead costs, and a newly structured checks and balance system was put in place to avoid missed billing from their multiple service locations.
“Our years of experience in problem-solving industry challenges combined with the diverse skill set of our staff allows us to assist our clients by formulating a custom-tailored, best-fit solution for their practice,” adds Kunal Kathuria, Vice President of Mid Michigan Medical Billing Service. Staying true to its’ “Big Enough to Serve You, Small Enough to Know You” motto, Mid Michigan works with all of its clients as an extension of their offices and provides all necessary backend support services. Essentially, this means that our role extends not just to handling patient accounts, but also to provide consultation services that would allow providers to stay informed and aware of the dynamic requirements of the field. In this time of uncertainty concerning COVID-19, we are keeping our clients abreast of all changes regarding the telehealth guidelines including the COVID-19 specific coding; and helping them maintain a stable cash flow for their practices.
“Our unique selling proposition is our flexibility, customer-centric approach, and our belief in going the extra mile for our clients,” says Kathuria. “This approach, along with our dedicated and versatile team of billing and support staff helps customers in overcoming the overwhelming challenges of the industry, all while we maintain a very high 97.8 percent reimbursement rate on submitted insurance claims for each and every one of our clients.”