Mid-Michigan Medical Billing Services, Inc.
One-stop RCM Solution Provider

The healthcare industry is continuously evolving, and Revenue Cycle Management can be a strenuous task. Given the dynamic COVID-19 environment and a more focused approach toward value-based care, medical billing and coding complexities have intensified, and providers require continuous training and education to maximize revenues and keep their practice running. Even the slightest of error in any area of the process could lead to major losses in revenue for private practice physicians and facilities alike.

Mid Michigan Medical Billing Service, Inc. positions itself as a one-stop Revenue Cycle Management (RCM) solutions service vendor for healthcare providers. It handles the entire lifecycle of a patient account, from creation to payment, at one competitive rate. Meaning, the company provides features such as consultation, credentialing, coding, and collection at one competitive rate, unlike other options in the market that charge additional costs for each service performed. Mid Michigan, in essence, allows healthcare providers to focus on patient care while maximizing their revenue.

Mid Michigan further recognizes that not all healthcare providers are the same, and each provider has unique requirements and functions that affect their revenue cycle management. Therefore, the company follows a comprehensive three-step process that delivers each of its clients a tailor-made solution and the best service possible. They begin with performing a thorough review of a provider’s current practices, including, but not limited to, coding, billing, front-end collections, front desk practices, and credentialing. Mid Michigan then sets out to analyze the efficiency and effectiveness of each of these practices, looking at key performance indicators (KPIs) that affect the provider’s revenues.

Once the comprehensive review is done, Mid Michigan begins to customize its services to the specific needs of the practice to improve efficiency, and ultimately, increase practice revenue.

These are then implemented into the day-to-day functions of the practice and are continuously monitored for adjustments that may be needed to achieve maximum success. “Forging years of experience in solving industry challenges with the diverse skill set of our staff, we assist clients by formulating custom-tailored, best-fit solutions for their practice,” adds Kunal Kathuria, Vice President of Mid Michigan Medical Billing Service.

With the challenges posed by the COVID-19 pandemic and the changes in E&M coding rules for 2021 happening simultaneously, Mid Michigan rose to the occasion and ensured that all the company’s personnel and providers received coding resources and instruction. The company has implemented continuous internal audits and feedback this year regarding the 2021 E&M changes. “Given the tremendous increase in COVID-19 testing, vaccinations, and telehealth services, educating the providers on how to properly bill and collect for the services became our topmost priority,” Kathuria adds.

Forging years of experience in solving industry challenges with the diverse skill set of our staff, we assist clients by formulating custom-tailored, best-fit solutions for their practice

Staying true to its’ “Big Enough to Serve You, Small Enough to Know You” motto, Mid Michigan works with all its clients as an extension of their offices and provides necessary backend support services. During the PHE, Mid Michigan was able to assist its clients who experienced employee shortages by taking over some of their front-end functions like insurance verifications, referrals, and prior authorizations. During this COVID-19 pandemic, the company was able to grow its clientele. For example, Mid Michigan took on a private practice that had a billing crisis due to employee loss during COVID-19 and helped it resume billing operations within 24 hours.

Over the past year, Mid Michigan’s long-established preparedness plan allowed it to be resilient during the pandemic, overcoming unforeseen hurdles while continuing to provide excellent customer service to its clients. “While the world was contracting, we continued to expand and deliver excellent service to our clientele. We will invest in our people and proprietary technology to offer the best solutions and add value to our customers. The versatile team at Mid Michigan will continue to focus on training its personnel, maximizing client collections, and minimizing payment turnaround times,” Kathuria concludes.